Case Study | Undisclosed Insurance Organization

Enterprise Agile approach for Critical Solution Implementation | Case Study


Case Overview

A large insurance provider in the Northeastern United States decided to implement an Agile Transformation initiative across their organization, as part of the deployment of a new policy provisioning system.   


Business Challenges

The Operations department were using a number of time intensive manual tasks to process client applications.  The Business and IT relationship had grown to be rather dysfunctional, with a series of failed or incomplete projects.  The business did not feel included in the initial development process, believed they needed to have the project scope identified in advance, and continued to build and support Microsoft Access databases to track work progress because the provided tools were not process focused.

  • Aging Technology
  • Slowing Growth
  • Company Scale
  • Lagging Efficiency
  • Inefficient Processes

Solution

Partnering with the client, we defined an Agile program that broke the 12 month waterfall project into four separate 90 day releases, with 2 week sprint cycles per release.  The first release consisted of the technical framework, creation of an Agile development cycle, simple product sets, and simple quality assurance and training review steps.  The subsequent releases added product and client complexities, medical underwriting and other processes to the model.

The results were a successful deployment of the provisioning solution within their timeframe and budget, a large reduction in organizational risk, organizational acceptance and support of the Agile process, reduction in pre-production user acceptance testing from 3 months to 2 weeks, and client satisfaction and appreciation for our commitment to the initiative.

  • Workflow Engine 
  • Business Process Analysis 
  • Java Based UI  
  • Agile Methodology Transformation

Benefits

  • Total Scope – Delivered on time and on budget.  
  • 500% improvement in provisioning cycle 
  • $400,000 in first year savings 
  • Full ROI achieved after 18 months 

Next Steps

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