IT Strategy


80/20 Spending Rule – Get Better 1% at a Time

80/20.  What exactly are we talking about?  As humans, sometimes we make projects so huge that there’s no way to get them done.  “We must reduce our IT maintenance budget by 10% so we have more money to spend on innovation” isn’t that much different from the conversation I had […]


Mapping the Customer Engagement – Where Does IT Touch? Where Can IT Touch?

Hey IT Teams.  Got an idea.  Grab a piece of paper and draw a circle in the middle of it.  Label it “Customer.”  Now draw lines out from the circle, each line representing the way that a customer can interact with the business. Customer Engagement Now recolor the boxes to represent all […]


We Solve The IT Talent Pool Issue

What’s going on with the IT talent pool?  How fierce is the competition for tech talent? Software developers right out of college can demand starting salaries of up to $90,000. Once in their jobs, they get as many as 20 recruiting calls a day trying to convince them to leave for […]