Managed Services


Oakwood Managed Services

 Managed Services | Security | Peace of Mind

Why consider a managed services engagement?  It’s a contractual relationship between Oakwood and your business designed to save you time, money and worries.  We’ll take the lead and manage your software, databases, and workloads.  We’ll manage it on-premise, in a data center, or in the cloud.  So, free up your internal resources so they can focus on other key projects. Each managed services contract is tailored to your needs.  Let’s get started discussing scope, budget, your spefici configutation and a transition plan.

Benefits

  • 24x7x365 support
  • Full monitoring capabilities
  • SQL, SharePoint, Office 365, Azure and custom developed apps
  • Lower expenses on hardware, software upgrades, and lease renewals
  • Free up internal resources
  • Single point of contact
  • Weekly status reports
  • State-of-the-art ticketing system
  • Top-level customer service

We do the heavy lifting with a variety of plans to accommodate infrastructure, email, servers, databases or custom application needs.  We provide coverage from your physical layer to your application layer.  With 35+ years of experience, Oakwood manages and monitors your most precious assets.


Managed Services Programs | Technologies

  • Microsoft SQL Server
  • Microsoft Azure
  • Microsoft SharePoint
  • Office 365
  • Workloads

Frequently Asked Questions

1. How does a managed services contract benefit my company?
We don’t replace your IT Department, we compliment them.  Our software technology team manages and attend to the same things you do today including remediation for critical infrastructure warnings and errors,security-related events, server performance monitoring, storage management, backup management, file and folder management and script creation for task automation.
2. When am I updated as to the health of my software and data assets?
Our ticketing systems, monthly reports an, frequent communication ensures peace of mind and a steady line of communication with you and your team.
I’m not ready to make a full commitment or go off premise.  Where do I start?
You have a variety of options.  We can monitor your software on premise along with services you already have in the cloud, such as Office 365.
3. What about updates, patches, and fixes? 
Great news.  Cloud managed services receive automatic updates so you don’t have to plan or worry.  For your on premise software, we’ll handle patching, server issues, low disk space or memory, and DNS issues.
4. What other benefits will I receive?
Support for web roles, worker roles, virtual machines, Azure websites, SQL Azure databases, Azure storage, URLs. We monitor connectivity both to and within the Azure environment, provide support for Windows event logs, performance counters, and queues, storage blocking, throttling, or slowdown warnings.
5. How do I learn more about costs?
Each client’s setup is different.  It starts with a phone call to discuss your goals.  From there, we will create a scope of work with pricing specific to your needs.


Next Steps

Get started with a 15-minute discussion about your current setup.

Statement of Work Example

Review an Managed Services Scope of Work example to see how we structure a client contractual engagement.

Managed Services Statement of Work