Every organization is on a quest to hire and retain the best people. So how do you get the people you want interested in working for your organization, and, once on board, how do you keep them? While there are many answers to these questions, to be answered by groups across the organization, the IT group can contribute directly to the employee experience.
How about some of these ideas?
- Streamline the login process so that employees can quickly get to work
- Create an environment of collaboration and individual responsibility
- Have a help desk that quickly and promptly resolves user problems. Consider a self-service portal so that help is available 24/7 if the help desk is not staffed 24/7
- Support continuous process improvement through employee surveying
- Make the on-boarding process not only painless, but flawless and impressive
- Automate the processes supporting your performance management system (employee reviews)
- Create a system for information that employees need on a regular basis, whether HR policies and procedures, departmental information, or how-to-guides
- Enable a culture of transparency by making key information available to employees, based on their roles and responsibilities
- Standardize the systems and configurations supported by the organization so that help, when needed, is faster and easier to obtain
While the IT department is not in charge of corporate culture, there are significant contributions that IT can make to an organization's goal of becoming a great place to work.