As you focus your time in leading your business into the future, your technology surely can’t be stuck in the past.  Oakwood’s Managed Services Team helps clients design solutions to fit their growing needs without overextending their budgets.  Our customized solutions (outlined below) work seamlessly for expanding firms like yours so you can focus on innovation, not IT maintenance.  Each of our service levels come with easy-to-understand low monthly subscription costs for your on-premise infrastructure.

Monitors provided by Oakwood will be tuned to your specifications for any monitorable system. The alerts can either be sent to your ticketing system or to Oakwood for response. Response and remediation services available.

  • Applies to System / Server / Device Monitoring Only

Oakwood will manage the Clients Active Directory environment including Group Policies, DNS and NTP configuration, trusts, schema extensions, and modifying domain / forest function levels.

  • Applies to Active Directory Management

Active Directory Syncronization, such as the type used for Office 365, will be monitored to ensure communications as consistent and up to date. Issues will be remediated by Oakwood.

  • Applies to Active Directory Syncronization

DNS will be monitored and adjusted based on the Client’s direction. Any issues will be remediated by Oakwood to ensure a stable DNS environment. Syncronization between multiple DNS servers will be monitored as well.

  • Applies to DNS Maintenance and Support

Oakwood will manage each server’s access including services, users, and other vulnerabilities. This allows Oakwood to serve as an independent server security provider.

  • Applies to Windows Server Security

Oakwood will manage each user’s access in Active Directory including access to servers and file shares. This allows Oakwood to serve as an independent user security provider.

  • Applies to User Security

Windows Servers will be backed up securely and relaibly with Oakwood’s Azure Server Backup service. On-premise servers will be configured and monitored for successful backups. Azure costs not included.

  • Applies to Windows Server Backup

Windows File Servers will be backed up securely and relaibly with Oakwood’s Azure Server Backup service. On-premise servers will be configured and monitored for successful backups. Azure costs not included.

  • Applies to Windows File Server Backup

Windows SQL Servers will be backed up securely and relaibly with Oakwood’s Azure Server Backup service. On-premise servers will be configured and monitored for successful backups. Azure costs not included.

  • Applies to Windows SQL Server Backup

Oakwood will fully support all aspects of the server including monitoring, performance, system management, patching, configuration, backups, and others. This is the most inclusive package available.

  • Applies to Windows Server

Oakwood will fully support all aspects of the server including monitoring, performance, system management, patching, configuration, backups, and others. This is the most inclusive package available. Costs reflect the additional services specific support.

  • Applies to IIS / Web Server

Oakwood will fully support all aspects of the server including monitoring, performance, system management, patching, configuration, backups, and others. This is the most inclusive package available. Costs reflect the additional services specific support.

  • Applies to DFS / RootCA / VPN Host Server

Oakwood will fully support all aspects of the server including monitoring, performance, system management, patching, configuration, backups, and others. This is the most inclusive package available. Costs reflect the additional services specific support.

  • Applies to Print / File Server

Oakwood will fully support all aspects of the server including monitoring, performance, system management, patching, configuration, backups, and others. This is the most inclusive package available. Costs reflect the additional services specific support. In addition to the Windows Server management, a Senior Exchange Administrator will manage all aspects of the Exchange server including performance management, backup, replication, load balancing, disaster recovery, and others.

  • Applies to Exchange Server

Oakwood will fully support all aspects of the server including monitoring, performance, system management, patching, configuration, backups, and others. This is the most inclusive package available. Costs reflect the additional services specific support. In addition to the Windows Server management, a Senior SharePoint Administrator will manage all aspects of the SharePoint server including performance management, library structure, backup, replication, load balancing, disaster recovery, and others.

  • Applies to SharePoint Server

Oakwood will fully support all aspects of the server including monitoring, performance, system management, patching, configuration, backups, and others. This is the most inclusive package available. Costs reflect the additional services specific support. In addition to the Windows Server management, a Senior SQL Server Database Administrator (DBA) will manage all aspects of your SQL environment such as query performance tuning, capacity management, SQL replication, SQL backup, disaster recovery, and others.

  • Applies to SQL Database Server

Monthly Windows Server patching will be performed by the Oakwood team. There will be a schedule developed with the Client for the optimum day and time for patching including after hours patching. Oakwood’s Microsoft industry knowledge will ensure only patches deemed safe will be applied.

  • Applies to Windows Server Patching

All offerings above include Oakwood remediation of issues unless otherwise specified.

Discounted pricing is available with multi-year agreements and/or based on volume of services provided and/or commitment in Oakwood serving as Cloud Solution Provider (CSP).


RELATED LINKS:

APPLICATION MANAGED SERVICES MAIN PAGE

APPLICATION MANAGED SERVICES: MICROSOFT 365 MANAGEMENT

APPLICATION MANAGED SERVICES: AZURE CLOUD SERVICES


For questions on how to get started in leveraging Oakwood’s Application Managed Services Team, please leave us a message below. We can’t wait to get started!