Agile Transformation For An Insurance Provider

Agile Transformation For An Insurance Provider

OVERVIEWA large insurance provider in the Northeastern US decided to implement an Agile Transformation initiative across their organization, as part of the implementation of a new policy provisioning system.CHALLENGEThe Operations department were using a number of time intensive manual tasks to process client applications.  The Business and IT relationship had grown to be rather dysfunctional, with a series of failed or incomplete projects.  The business did not feel included in the initial development process, believed they needed to have the project scope identified in advance, and continued to build and support Microsoft Access databases to track work progress because the provided tools were not process focused. SOLUTIONPartnering with the client, we were able to break the 12 month waterfall project into four separate 90 day releases, with 2 week sprint cycles per release.  The first release consisted of the technical framework, creation of an Agile development cycle, simple product sets, and simple quality assurance and training review steps.  The subsequent releases...
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Digital Transformation Within Hospitality – A Mobile First Case Study

Digital Transformation Within Hospitality – A Mobile First Case Study

Digital transformation within the hospitality industry has begun to push innovation in the mobile technology space. As a result, user experience and customer loyalty have become more important than ever before. Customers want to quickly make decisions and act upon them...all while on-the-go. Simple responsive websites are not enough to meet the needs for an ever-demanding demographic.Why Digital Transformation?A Mid-Western regional hotel brand, needed to make a meaningful change to the way users interacted with their booking and reservation system. They had a basic responsive website solution designed to allow mobile users to both make and manage reservations and learn about customer loyalty promotions on a website that automatically resized based on the device the customer used. In the past, companies would use this technique to meet customer needs in a cost-effective manner. Ten years ago, the concept of responsive design was introduced to meet the problems experienced by many business struggling to address the demands of the marketplace.  Google even started...
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Increase Your Efficiency and Reduce Possible Errors with Application Development Solutions

Increase Your Efficiency and Reduce Possible Errors with Application Development Solutions

One application development solution is tricky.  Two can be even more difficult.  These changes require a deep understanding of backend processes and internal technologies.  Oakwood attacks the most difficult application development problems - bringing resolution to organizations that need the support and leadership of qualified 3rd party IT consultants - that's the Oakwood way!Business ChallengeOakwood met with the manufacturer and was presented with their problem: the final step of the manufacturing process.  The process involved an operator who had to mark labels to be attached to parts they had manufactured. When each part they produced was complete, a small rubber label laser marked with production details was vulcanized onto each part to identify them and make sure they were used in the right setting. The operator had to physically select a select a warehouse, printer, part number, serial number, associated job file and other vital pieces of data to be marked on the rubber label. The whole process took an...
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Construction Management Provider Improves Business

Construction Management Provider Improves Business

A national construction management firm has had dramatic growth and demanding deadlines—causing a challenge in the process of how they determined their staffing needs.  Read more in this interesting case study about how Oakwood solved their difficult problems.Business ChallengeThis company has numerous concurrent projects that it must keep track of each day. With each project came the allocation of the appropriate staff to each project. Every project has unique staffing needs with regards to staff location, ability, and experience. Trying to fill those needs and keep track of employee utilization was very burdensome and created a multitude of gaps and overlaps.The existing solution the construction company had possessed several shortcomings that made the application less effective. Users were not able to track employee experience and keep up to date information on skill levels. The application also didn’t allow for scheduling out needs or forecasting how to fill those needs. Users were left with a database of employees, but could not...
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