Office 365 Managed Services

Office 365 Managed Services

The Business Office 365 value proposition is greater reliability, security, and productivity at less cost than on-premise server infrastructure or applications.  Office 365 is a hosted offering for Software as a Service (SaaS) providing portals and applications for administrators and end-users. It combines the familiar Office desktop suite with cloud-based versions of next-generation communications and collaboration services.

Why Office 365 For Your Business?


  • Exchange Online offering business-class e-mail, scheduling, and mobility
  • SharePoint Online giving advanced document storage and application integration
  • Lync Online providing presence availability, instant messaging, and desktop sharing.

Microsoft takes a comprehensive approach to protecting your data at both the physical layer with significant investment in state-of-the-art data centers and the logical layer using security-aware engineering practices for services and software. Office 365 provides secure access across platforms and devices, as well as premium anti-spam and antivirus technologies that are automatically updated to protect against the latest threats.

Security

The security features and services associated with Office 365 are built in, reducing the time and cost associated with securing your IT systems. At the same time, Office 365 enables you to easily control permissions, policies and features through online administration and management consoles so you can configure Office 365 to meet your specific business and security needs.

Cost Savings

Currently, most technology infrastructure is no longer cost-effective to maintain on-premise. The trend is moving toward monthly fees for these services at much less cost than continually purchasing and maintaining hardware and software. The server hardware you buy today typically will be out of warranty and not supported with no availability of replacement parts within 3-5 years. Then you face the challenge of new operating systems and application software and compatibility, not to mention any hardware failures, software updates, and backups along the way. Moving to the cloud also alleviates the costs of an additional Datacenter for disaster recovery, which can potentially double the cost of maintaining on-premise technology for a business continuity plan.

Circumstances must be extremely unique to outweigh the savings and benefits of Office 365 versus on-premise solutions. For the most savings, the best time to move to Office 365 is at or near a required refresh of servers for file storage, e-mail, or communications. Not only do you escape the capital cost of hardware and software, but you avoid maintenance and disaster recovery along with all backend upgrades. However, you still must stay within the 5 years standard support period of Office desktop software. Typically, organizations will see an average of 40% savings over a 5 year period by moving services to Office 365.

Business Benefits

In most workplace instances, having integrated, always available communication and collaboration solutions streamline the way we work and can be the ticket to greater productivity and cost savings. Moving productivity services to the cloud requires a serious consideration of cost savings, security, and privacy. Office 365 offers a cost-effective solution for communications and file access, whether day-to-day or in disaster situations. The facts of significant cost savings and improved security and productivity are difficult to dispute. The substantial business benefits and enterprise-grade security allow you to move to the cloud with confidence.

Additional Benefits

  • Anytime, Anywhere Access: Office 365 provides web-enabled access to email, important documents, contacts, and calendar on almost any device.  It frees you to work where and when you choose, letting you respond to important requests right away, from almost any location. With the ability to access email and documents from your mobile device, you don’t need to hurry to the office or look for a WIFI hotspot. And if you’re traveling without access to Microsoft Office, Office 365 helps you view and edit documents from the most popular web browsers
  • Professional Face for Your Business: Using professional services like Office 365 tells potential customers that you’re serious about business. For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal. With these state-of-the-art but easy-to-use collaboration, email, and messaging services, you can set yourself apart from organizations that use free or ad-supported services.
  • Easily Communicate and Collaborate Inside and Outside Your Organization: Create a password-protected portal to share large, hard-to-email files both inside and outside of your organization, giving you a single location to find the latest versions of files or documents, no matter how many people are working on them. Send instant messages to colleagues and customers and invite them to participate in online meetings where you can review documents or take control of a desktop.
  • Simple to Learn, Straightforward to Use: You don’t need to learn new software, install complicated systems, or learn the new jargon. In just a few minutes, you can create a trial account and see how easily your business can be “in the cloud”
  • Email, Collaboration, and Online Meeting Solutions: Enhance your Office experience with features like a 25-gigabyte (GB) mailbox that accommodates attachments up to 25 megabytes (MB), calendaring, contacts, online meetings, instant messaging, document collaboration, and more.
    • Safety and Security: Use the same systems leveraged by Microsoft and other enterprises worldwide to help protect email, documents, and networks. These systems scan your messages and documents for spam and malicious software (also called malware) 24 hours a day, 7 days a week. Microsoft data centers help safeguard your data and are certified to meet several industry-standard certifications.
    • Seamless Coordination with the Tools You Already Know: Office 365 works seamlessly with Outlook, Word, Excel, and PowerPoint. These tools provide the familiar features you rely on as well as powerful capabilities in Office 365. With Microsoft Office 2010 or higher, you can see if others are editing the document you’re using, synchronize documents with your desktop, broadcast PowerPoint presentations, and check documents in and out of your online document library
    • 99.9 % Availability, Money-Back Guarantee: Safeguard your data with enterprise-grade reliability, disaster recovery capabilities, data centers in multiple locations, and a strict privacy policy. The Microsoft data centers that deliver Office 365 are designed with redundant networks, power systems, servers, and continuous monitoring. These and other high availability safeguards provide the basis for the 99.9 % uptime, money-back guarantee that is included with the service
    • Flexibility for Your Business: Pay-as-you-go pricing options give you predictability and flexibility for your business. Office 365 also offers great flexibility by allowing you to easily provide users with only the services they need, cost-effectively adding value to your business

Office 365 Privacy

Microsoft strives to be a leader in industry privacy and transparency.

  • No Advertising: Office 365 does not build advertising products out of customer data or scan email or documents.
  • No Mingling: Business Business Office 365 keeps customer data separate from consumer services such as Live. Microsoft Online Services use separate systems that are physically and logically separate from consumer systems.
  • Data Portability: Customers own their data, and retain all rights, title, and interest in the data stored in Office 365. A full copy of your data can be downloaded at any time and for any reason, without any assistance from Microsoft. Upon Office 365 subscription expiration or termination, Microsoft provides by default 90 days of limited access to export data.
  • Data Limits: Core customer data is not accessed for administration unless explicitly requested via customer service request for operations and troubleshooting. Normal personalization or communications concerning tips and advice utilize no access to core customer data. Customer account information only must be accessed for purchase and billing questions. Microsoft does not voluntarily provide law enforcement access to customer data and tries to redirect such an entity to the customer unless legally required to disclose information.
  • Administrative Access: Access to customer data is strictly controlled and logged and sample audits are performed both by Microsoft and third parties to attest that access is only for appropriate business purposes. Limited key personnel only of the Operations Response Team may access core customer data only as needed and by exception. Support, Engineering, and others in Microsoft have no access to core customer data. Partners have access to core customer data only with customer permission.

Office 365 Security

Microsoft builds on deep industry experience to incorporate cutting-edge security practices from development through to administration and maintenance.

  • Deep Experience: Microsoft has developed proven practices and policies as a result of over 15 years of experience in providing security for online data. Microsoft offers a financially backed 99.9% uptime Service Level Agreement.
  • 5 Layers of Security: Data is secured in 5 different layers – data, application, host, network, and physical.
  • Monitoring and Access Restriction: Office 365 services are proactively monitored to identify potential known and unknown threats by predicting malicious behavior, and also monitors for irregular events that may indicate threats. In addition, production server access is restricted to a short list of critical operations personnel.
  • Secure Lifecycle: The Microsoft Secure Development Lifecycle ensures that security and privacy are incorporated into online services by design, from software development to services operations.
  • Independently Verified: Office 365 is compliant with many world-class industry standards and regulatory compliance as verified by third-party security audits:
    • ISO 27001
    • EU Model Clauses
    • HIPAA-Business Associate Agreement
    • Federal Information Security Management Act
    • Data Processing Agreement

Business Office 365 Conclusion

There is little risk and no obligation to starting an Office 365 free trial for 30 days to learn more. After 30 days you can convert your trial into a paid subscription.


About Oakwood

Since 1981, Oakwood has been helping companies of all sizes, across all industries, solve their business problems.  We bring world-class consultants to architect, design and deploy technology solutions to move your company forward.   Our proven approach guarantees better business outcomes.  With flexible engagement options, your project is delivered on-time and on budget.  11,000 satisfied clients can’t be wrong.

Need Professional Managed Services?  Time To Call Oakwood!

Need Professional Managed Services? Time To Call Oakwood!

Need professional managed services? We can handle and manage your software.  Well, you've come to the right place! As your business grows, it's critical you make good decisions around who handles your hardware, software and data infrastructure. What are the benefits of handing over your data to a third party, like Oakwood?

Managed Services Benefits

Here's a few ideas why we should be your managed services provider.

Cost

For professionally managed services, you're going to need a dedicated resource, or maybe more than one, watching your data.  We find many companies are not utilizing these resources to the fullest and would like to re-allocate them. Other companies we deal with have ongoing server upgrade costs, server licensing renewal fees, patching costs, software upgrade costs, escalation problems that require bringing in outside resources….all at a cost.  Make the move to Oakwood Managed Services and those costs fall off your balance sheet.

Efficiency

IT support isn’t just about technology; it’s about streamlining your business.  Simplifying work.  Making you more efficient.  With an Oakwood Managed Services engagement, we are all about efficiency.  Business operates better, even faster.  Less chaos.  Less uncertainty.  Imagine a professional data specialist who exists just to watch your network – to fix problems, conduct software updates, at 2:00 in the afternoon or 2:00 in the morning.  We go way beyond system monitoring, hardware upgrades, and real-time backups.  You focus on core operations.

Resolution

Imagine a professional data specialist who exists just to watch your network – to fix problems, conduct software updates, at 2:00 in the afternoon or 2:00 in the morning.  We go way beyond system monitoring, hardware upgrades, and real-time backups.  You focus on core operations.  Nobody wants to drive to the server storage room at 5:00 a.m. when the beeper goes off.  Get with the program.  Let Oakwood handle your core resolution issues.

Professional Managed Services

In today's business world, everything is a risk.  Hand us the keys.  Let us do what we do best.  Office 365, SQL, SharePoint.  How about a disaster recovery program that gives you ultimate peace of mind?  Even managing your growing workloads.  We do it all and we do it for less than your paying for all of your internal infrastructure costs.

IT support and services shouldn’t be investments you put on the chopping block.  Let Oakwood drive efficiency, improve resolution and lower your costs.  Around-the-clock monitoring.  Constant status reports.  Coverage for development, administration and end-user issues.  Rapid response time.  A true SLA we stand behind.

About Oakwood

Since 1981, Oakwood has been helping companies of all sizes, across all industries, solve their business problems.  We bring world-class consultants to architect, design and deploy technology solutions to move your company forward.   Our proven approach guarantees better business outcomes.  With flexible engagement options, your project is delivered on-time and on budget.  11,000 satisfied clients can’t be wrong.

Oakwood Managed Services

Oakwood Managed Services

Why Oakwood Managed Services?  Monitoring the applications that run your business is a key operational task.  Daily management of these applications keeps your team from focusing on designing and implementing new technologies to transform the business.  That impacts business success!  That's where we come in!

Experienced and Seasoned Managed Services Leadership

With Oakwood Managed Services, you'll enjoy status reports, distance monitoring and confidence across your entire data center.  For on-premise data networks or storage of your information in the cloud.  We can help managed and oversee hybrid environments.  Oakwood works with all browser platforms including IE, Edge, Chrome, Firefox.  As well as all devices including iOS and Android.  By managing these critical services for you, Oakwood Systems ensures both your users and your customers have an excellent experience and that you are meeting your service level agreements.

Protecting Your End Users and Staff

Oakwood's Managed Services Team understands that your complex applications span physical, virtual, and hybrid-cloud environments.  As a result, it can be difficult for IT organizations like yours to deliver flawless experiences end users demand.

Application up-time and availability does not always equal an excellent customer experience. With a slow application, a shopping cart order may not be completed in a timely manner, and customers may go elsewhere.

Avoid bad publicity with the power consumers have creating negative viral email and social threads.  Oakwood Managed Services preserves revenue and strengthens your brand image.

Oakwood Managed Services Benefits

  • Positive online interactions
  • 24x7x365 monitoring
  • Response-time visibility into your cloud, mobile, and web applications
  • Proactive monitoring to identify issues and resolve them before they affect your users
  • Visibility into the health of key revenue and productivity applications
  • Track global and local end user experience
  • Reporting

About Oakwood

Since 1981, Oakwood has been helping companies of all sizes, across all industries, solve their business problems.  We bring world-class consultants to architect, design and deploy technology solutions to move your company forward.   Our proven approach guarantees better business outcomes.  With flexible engagement options, your project is delivered on-time and on budget.  11,000 satisfied clients can’t be wrong.

SQL DBA Managed Services

SQL DBA Managed Services

Why Oakwood SQL DBA Managed Services?  In response to our clients, our managed services team has established a platform that allows Oakwood Systems to proactively manage and monitor the key applications on which our clients depend.

SQL Managed Services

Backed by Oakwood’s broad and deep expertise across the Microsoft stack, clients are able to redeploy resources to focus on other key projects while Oakwood “keeps the lights on.”  That provides you peace of mind and confidence our experts are constantly managing and monitoring your applications.

SQL Database Managed Services are designed to ensure the health and stability of your SQL Server environment. Our Managed SQL Database service provides 24/7, 365-day system monitoring.  We go far beyond traditional monitoring services.  Enjoy weekly in-depth health checks, performance analysis and trending to proactively identify issues requiring remediation.

SQL DBA Managed Services Benefits

  • SQL database backup
  • Recovery process and testing
  • Alert/issue resolution
  • Troubleshooting assistance
  • Monthly deep dives
  • Backup and maintenance verification and configuration
  • Instance configuration tuning
  • Server configuration tuning
  • Escalation point for internal data team
  • Index and Query optimization/tuning
  • Waits, stats, deadlock analysis
  • Table partitioning
  • Data compression analysis
  • Storage subsystem analysis
  • Clustering, mirroring, cloning, replication
  • Log shipping
  • Support for highly available SQL configuration

Getting Started

Email

Chris Daly | Managed Services Director
cdaly@oakwoodsys.com

Charles Windsor | President, CEO
cwindsor@oakwoodsys.com

Phone

314-824-3000

800-810-8412


Next Steps

Review our case studies and engagements where we helped companies just like yours solve a variety of business needs.


About Oakwood

Since 1981, Oakwood has been helping companies of all sizes, across all industries, solve their business problems.  We bring world-class consultants to architect, design and deploy technology solutions to move your company forward.   Our proven approach guarantees better business outcomes.  With flexible engagement options, your project is delivered on-time and on budget.  11,000 satisfied clients can’t be wrong.

Oakwood Systems SharePoint Managed Services

Oakwood Systems SharePoint Managed Services

Why Oakwood Systems SharePoint Managed Services?  Microsoft SharePoint is a browser-based collaboration and document management platform.  It allows groups to set up a centralized, password protected space for document sharing.

Oakwood SharePoint Managed Services

In response to our client document sharing needs, Oakwood Systems has built a successful SharePoint managed services program offering. This service provides peace of mind and security that their SharePoint data files are professionally managed and monitored.  Our expertise extends far beyond SharePoint and covers the entire Microsoft stack.

SharePoint Managed Services Benefits

  • Web analytics reports
  • Timer job status
  • Server Internals (CPU, memory, temperature, disk array)
  • Verify automatic services on startup
  • Disk space thresholds
  • CPU and memory utilization
  • System, security and application log exceptions
  • System volume free space
  • Notification of low space on data volumes
  • Microsoft security/critical updates
  • Backup
  • Virus checking
  • Alerts escalated to your SME as necessary
  • Management of tier 2 and 3 incidents and escalations
  • Development and execution of change control documentation
  • Development and maintenance of configuration specifications

About Oakwood

Since 1981, Oakwood has been helping companies of all sizes, across all industries, solve their business problems.  We bring world-class consultants to architect, design and deploy technology solutions to move your company forward.   Our proven approach guarantees better business outcomes.  With flexible engagement options, your project is delivered on-time and on budget.  11,000 satisfied clients can’t be wrong.