Transforming The Customer Experience

Transforming The Customer Experience

In a world of instant gratification, customers expect more from the businesses they patron. That's why you need a CRM solution that's more than just a CRM platform. You need an all-in-one business management solution to streamline and connect business processes with customer experience. It's the way of the future for a demanding generation of customers. Deliver the level of service and experience they deserve with Microsoft Dynamics 365. This all-in-one Enterprise Resource Planning (ERP) business management solution will help connect your financials, sales, service, and operations to streamline business processes, improve customer interactions, and make better decisions. Manage Your Financials Make informed decisions: Connect data across accounting, sales, purchasing, inventory, and customer interactions to get an end-to-end view of your business. Chart financial performance in real time with built-in Power BI dashboards. Accelerate financial close and reporting: Streamline accounts receivables and payables, and automatically reconcile accounts to close and report on financials quickly and accurately, while maintaining compliance. Improve forecast accuracy: ...
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Build Loyalty and Brand Advocacy Through Effortless Experiences.

Build Loyalty and Brand Advocacy Through Effortless Experiences.

An increasingly connected digital world has changed the way customers engage with brands. In an age of commoditized products and services, companies look to customer experience as a key competitive differentiator. Customer Service organizations are at the epicenter of a company’s ability to deliver a differentiated and a consistent engagement experience. Microsoft Dynamics 365 for Customer Service supports the omni-channel, which enables consistent experiences across any combination of self and assisted service engagements. Microsoft Dynamics 365 for Customer Service provides a robust portal for self-service and peer-to-peer community support, with seamless transitions to high-touch agent interactions, and field service when there is a need for onsite help. This solution empowers agents with the resources they need to provide fast and effective service. Implementing this powerful solution empowers people at every level of the organization with insights relevant to their role so that everyone can have a positive and meaningful impact on business outcomes. Our loyal fans are the driving force...
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Imagine What Dynamics 365 Can Do For You!

Imagine What Dynamics 365 Can Do For You!

Customer experience is often the key differentiator between businesses. In fact, 3 in 4 business leaders in a recent study said improving the customer journey and user experience was their top priority in the next year. What's your priority? For Jumeirah Hotels & Resorts, who own 23 luxury hotels worldwide, they sought out a solution to more intelligently manage customer data while personalizing communication with their guests. Through their integration of Microsoft Dynamics 365 they've seen increased year-over-year revenue growth by sending relevant, customized content enabled by an automated, cloud-based system. Our industry does not respect tradition, it only respects innovation Satya Nadella, CEO Microsoft A powerful CRM, like Dynamics 365, can increase your organization's profitability by streamlining administrative processes in your sales, marketing, and service divisions, while letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer...
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