Build Loyalty and Brand Advocacy Through Effortless Experiences.

Build Loyalty and Brand Advocacy Through Effortless Experiences.

An increasingly connected digital world has changed the way customers engage with brands. In an age of commoditized products and services, companies look to customer experience as a key competitive differentiator. Customer Service organizations are at the epicenter of a company’s ability to deliver a differentiated and a consistent engagement experience. Microsoft Dynamics 365 for Customer Service supports the omni-channel, which enables consistent experiences across any combination of self and assisted service engagements. Microsoft Dynamics 365 for Customer Service provides a robust portal for self-service and peer-to-peer community support, with seamless transitions to high-touch agent interactions, and field service when there is a need for onsite help. This solution empowers agents with the resources they need to provide fast and effective service. Implementing this powerful solution empowers people at every level of the organization with insights relevant to their role so that everyone can have a positive and meaningful impact on business outcomes. Our loyal fans are the driving force...
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Are You a Solid Coder? The Principles of Software Design

Are You a Solid Coder? The Principles of Software Design

Welcome to the principles of software design and a course on object-oriented techniques.  Learn new principles of software design by following this slide deck.  Let us know how we can help you with a specific software development need.  We are code professionals at Oakwood.  We can help you get where you need to go.Solid Coder Presentation  Are You a SOLID Coder? from Steve Green Next StepsReview our case studies and engagements where we helped companies just like yours solve a variety of business needs.About OakwoodSince 1981, Oakwood has been helping companies of all sizes, across all industries, solve their business problems.  We bring world-class consultants to architect, design and deploy technology solutions to move your company forward.   Our proven approach guarantees better business outcomes.  With flexible engagement options, your project is delivered on-time and on budget.  11,000 satisfied clients can’t be wrong....
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Buy or Build Software For Your Business?

Buy or Build Software For Your Business?

Buy or build software.  Good question!  We recommend "build."  What's going on with your software products?  With so many out-of-the-box, off-the-shelf SaaS products in the market, some people might call you crazy to build your own software in-house. It is not unusual, however, for businesses to license software from a vendor and then discover it is simply not suitable for their business. Here's a look at why organizations struggle with the "build or buy" software decision, and the path that leads to more successful enterprise software projects.Buy or Build Software?The decision of whether to build or to buy your enterprise software is rarely an easy one to answer. Most organizations start with a list of desired features, then use spreadsheets to perform SWOT analyses. In the end, the final decision is made by a committee who collectively agree on what "feels" best. What ends up happening is that most organizations underestimate the complexity of enterprise software products that literally have...
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