managed services

Oakwood’s Managed Services Team is designed to save you time, money and worries.

Our group of expert technicians go beyond the traditional break/fix model and provide long-term solutions to business challenges and goals. We ensure your investments in information technology provides the maximum ROI to your stakeholders through IT road-mapping, planning and strategy.

We do the heavy lifting with a variety of plans to accommodate infrastructure, email, servers, databases or custom application needs.  We provide coverage from your physical layer to your application layer. With 35+ years of experience, Oakwood manages and monitors your most precious assets.

Our best advocates are our clients and we’d love for you to be one of those. At Oakwood, it’s our goal to build trusted and lasting relationships.

Contact us today and let’s discuss how Oakwood can help you better manage your IT environment.


Services Programs

Here’s what we love to do (please click on each to learn more)


Custom Monitoring

Your users have lofty expectations when it comes to their digital experience.  They demand web and app response time to happen in a mere matter of seconds.

solarwinds monitoring

The Managed Services Team at Oakwood is here to help you monitor some of your most trusted digital assets.  With the assistance of server and application monitoring from Solarwinds, we’ll ensure you’re alerted to any irregularities in server performance across your private, public or hybrid cloud environments.

This is a great option for those wanting a monitoring only solution with the option for a Managed Services Team to assist with resolution as needed. 

We will…

  1. Install monitors on each of your desired servers.
  2. Configure monitors against applications.
  3. Create custom alerts based on key metrics.

Clear, easy-to-understand pricing based on server and application count/configuration.  Please contact us today to learn how you can gain piece of mind knowing that your resources are operating efficiently.


Benefits

  • 24x7x365 support
  • Full monitoring capabilities
  • SQL, SharePoint, Office 365, Azure and custom developed apps
  • Lower expenses on hardware, software upgrades, and lease renewals
  • Free up internal resources
  • Single point of contact
  • Weekly status reports
  • State-of-the-art ticketing system
  • Top-level customer service

Frequently Asked Questions

Q. How does a managed services contract benefit my company?

A. We don’t replace your IT Department, we extend your team.  Our software technology team manages and attend to the same things they do today including remediation for critical infrastructure warnings and errors, security-related events, server performance monitoring, storage management, backup management, file and folder management and script creation for task automation.

Q. When am I updated as to the health of my software and data assets?

A. You will be updated via our ticketing systems, which report monthly, and through our frequent communication which ensures peace of mind and a steady line of communication between you and your team.

Q. I’m not ready to make a full commitment or go off premise.  Where do I start?

A. You have a variety of options.  We can monitor your software on premise along with services you already have in the cloud, such as Office 365.

Q. What about updates, patches, and fixes?

A. Great news.  Cloud managed services receive automatic updates so you don’t have to plan or worry.  For your on premise software, we’ll handle patching, server issues, low disk space or memory, and DNS issues.

Q. What other benefits will I receive?

A. Support for web roles, worker roles, virtual machines, Azure websites, SQL Azure databases, Azure storage, URLs. We monitor connectivity both to and within the Azure environment, provide support for Windows event logs, performance counters, and queues, storage blocking, throttling, or slowdown warnings.

Q. How do I learn more about costs?

A. Each client’s environment is different.  It starts with a phone call to discuss your goals.  From there, we will create a scope of work with pricing specific to your needs.


Next Steps

Get started with a 15-minute discussion about your current setup.
Chris Daly | Director – Application Managed Services
cdaly@oakwoodsys.com
♦ 314-817-5053