Agile Transformation For An Insurance Provider

Agile Transformation For An Insurance Provider

OVERVIEWA large insurance provider in the Northeastern US decided to implement an Agile Transformation initiative across their organization, as part of the implementation of a new policy provisioning system.CHALLENGEThe Operations department were using a number of time intensive manual tasks to process client applications.  The Business and IT relationship had grown to be rather dysfunctional, with a series of failed or incomplete projects.  The business did not feel included in the initial development process, believed they needed to have the project scope identified in advance, and continued to build and support Microsoft Access databases to track work progress because the provided tools were not process focused. SOLUTIONPartnering with the client, we were able to break the 12 month waterfall project into four separate 90 day releases, with 2 week sprint cycles per release.  The first release consisted of the technical framework, creation of an Agile development cycle, simple product sets, and simple quality assurance and training review steps.  The subsequent releases...
Read More